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    local pickup
                     

    Can I cancel a paid sale if Buyer not responding.

    498lawrence
    498lawrence
    593View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor1 year ago
    1932View listings

    @498lawrence I would check your order details for the buyers phone number and text or call them before canceling.  This way you avoid having to deal with a negative feedback if they are surprised by the cancelation.  

     

     If it's been 7 days you could cancel the sale as problem with buyers address.  This start the refund process.  

     

     

    This is how refunds work>>

     

    Refunds, even for order cancellations, come out of your available funds not pending or held. If you do not have available funds then eBay charges your back up payment method for selling costs.


    Have you entered your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card.


    Once you issue the refund and the buyers funds are released from being held or finish processing then the buyers payment is released to you.

     

                                           
    disneyshopper

    disneyshopper

    Mentor1 year ago
    8643View listings

    Buyers can only REQUEST to cancel a transaction.  It is up to the seller to file the cancellation, and sellers are not obligated to do so.

                                           
                                                                                     
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