Live support

Question

I am trying to get EBay on the phone and it is saying live support not available at this time! Is the site having a problem with the phone lines right now for the past 3 hours?

eburtonlab · Answer

@itsfritz1

eBay does not have a public number for general customer service, so if you are calling you are likely calling an old number or being forwarded to a number not set up for incoming calls.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/