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Question

I sold items to an individual who first said they did not work and requested a full refund. He then said he would take a partial refund. I sent what he asked for. He then said the items started working and the partial refund should be much lower. He declined the first partial refund. Ebay says there is no way I can send another to correct this. Since the items are not working, the return request is no longer needed. I asked him to cancel it because that is the only way i can send anything to him...

comics-scifi-collectibles · Answer

@clickthebutton123 Try going to the sold item and see if you can send a partial refund that way. It may be locked though due to the open case.

Select refund from the drop down menu next to the item one this page and enter the amount you wish to refund> https://www.ebay.com/sh/lst/active

Otherwise if you don't accept the return OR the buyer doesn't close the case the system WILL automatically FORCE a refund from your account and the buyer keeps the item, you get a defect and do not get your sellers fees back. If you issue a return label and the buyer doesn't use it then the case times out after 31 days and you are not charged for the label and you don't get a defect.

It sounds like you have a fairly reasonable buyer since they wanted less of a refund. It is not possible to send another partial refund through the case, you only get one chance. This means that the buyer has to close the case THEN the refund from the sold item will work ( if didn't before)

You can share this with the buyer>

Close a return request

If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how:

Go to your Purchases and find the item.
From the More actions dropdown menu, select See request details and then Close your request.
Select your reason for closing the return from the dropdown, and add details if you want to.
Select Confirm.