live agent

Question

I've been trying to reach a live agent for so long now, they make it so difficult. I have a situation where the seller isn't selling everything in their description, and the automated system took minutes to say I lost the dispute. I just want to speak to a real person.

disneyshopper · Answer

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

eburtonlab · Answer

@isingbe68

What kind of dispute did you file? If you filed an "item not received" case, and the seller had tracking that showed something was delivered, the seller automatically wins.

If you file a "not as described" return, the seller will have to either refund you directly or provide for tracked return shipping and refund on receipt of the return; if the seller does not cooperate, after three business days you should be able to ask eBay to step in and refund you.