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Live agent!
I don't want to talk to AI, I don't want to email & wait possibly days for a response I just want to talk to an agent & have my question answered in possibly 1 to 2 minutes, why is this so freakin difficult?!
6 comments
mr_lincoln
Mentor6 months agoHi @cdubb88
I happen to agree with you and the AI approach to customer service has not panned out to be the money saving and making idea companies once thought that it would be. The process causes more anger and frustration and, in many cases, a simple question that can be answered in less than a minute costs customers tons of wasted time trying to get a simple answer.
The other issue of course is having a staff capable of answering questions. Each phone rep would have to be extremely well versed in all aspects of a company's business to be really effective at providing accurate quick answers and then moving on to the next customer.
I think on a certain level all of the upfront AI Q & As are one way to direct a call to a person who can actually answer the question ...
The other thing companies do (and this REALLY BURNS ME UP) is they use their phone answering system as a company sales pitch opportunity ... yep ... "Someone will be with you shortly but did you know we offer blah, blah, blah ". They make you wait and listen to everything they want you to buy from them.
house*of*paws
Mentor6 months agoHi @cdubb88
I haven’t been able to get my questions answered from a CS rep of any company in 1-2 minutes in MANY moons … if ever. I understand your frustration.
You can always try asking your questions here first … but getting a reply in 1-2 minutes is still unrealistic. [It took me at least 8 minutes to notice your question.] 😉
cdubb88
OP6 months agoI hate typing! I'm not a writer so I'd rather just ask my question like I'm sure millions of others & get my answer & keep it moving. This new **bleep** is supposed to make things faster & smoother but you actually spend way more time typing or trying to get the automated system to understand you majority of the time simple questions & then it ends up getting you an agent anyway. Time wasted!
cdubb88
OP6 months agoI just told chat that I use to like ebay but as of today I hate it & I'll start ordering from Amazon from now on, well it now offered me an option for a call back. Go figure.
house*of*paws
Mentor6 months ago@cdubb88
I imagine that just about EVERYONE would like the kind of customer service you describe … but it just doesn’t seem to exist anywhere anymore. 😖
Again, I recommend asking your question(s) first here (the Ask a Mentor Board) … OR one of the other eBay Community Boards. If we can’t answer the question ourselves, we can point you in the right direction. [We’re generally more accurate than the typical CS rep.]
cdubb88
OP6 months agoThank you. I hope I never have another issue on here.