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Literally. What's the point.
I've been using eBay since my kid was in grade school - for context, he's nearly 30 now - using various accounts and used to really find it useful -- came back recently hoping to buy refurbished things to replace items lost in a move and to avoid using Amazon. I'm just getting really tired of having to ask for refunds. As easy as they are to get for now, it still ties up money and I have to wait even longer for the item. "What do you expect for the price?" I expect things to work at least. I bought a computer screen for gaming that had a dead pixellated line - if I didn't want to have to deal with packaging it all up and waiting and sending a defective screen back for the refund I had to settle with the seller for a partial refund instead. On an unusable item. I bought a gaming keyboard where the driver to install it was no longer available on the manufacturer website. Had to package it up, ask a friend to print the label for me, haul it back to the post office, and still no keyboard after a wasted week. Used the eBay credit from that to buy a refurbished digital piano. Very excited, something I've wanted a while, added my own funds as well. Get the piano, 8 of the keys don't even play. Now I have to dismantle everything, package it back up, wait for friend to print off and drop off a label, still no piano, no working computer screen, no gaming keyboard, just more and more money tied up with eBay waiting for refunds and having nothing to show for all the time and packaging tape wasted. I'm sorry, I know this is probably coming across as old person shaking fist at cloud, but if "that's just what you should have expected" that tells me that this site is not really made for what I thought it was made for.
house*of*paws
Mentor1 year agoHi @rachesincer_0
I’m sorry that you’ve been having so much trouble with eBay purchases. Are you reading sellers’ feedback profiles carefully before buying from them? I’ve been buying on eBay for over 20 years … and my luck with purchases has kept improving as I learn to spot warning signs in listings and profiles.
What is it that you think eBay is ‘made for’? It’s really just a selling venue that brings sellers and buyers together. It offers excellent buyer protection if we receive a ‘not as described’ item … but it has no way to prevent our making bad purchases if we are lured by ‘too good to be true’ descriptions or prices.
rachesincer_0
OP1 year agoThank you for your response. Yes, as I have been using eBay for a couple decades now, I'm really careful about reading the feedback. All the stores I purchased from had over 99% positive feedback. I also messaged 3 out of my last 4 sellers to talk to them about the item before purchasing. And I am getting the refunds I asked for. I don't feel I was lured by "too good to be true" and I paid a reasonable amount of money for the purchases I made - not low low deals. Fair prices for refurbished.
What I'm saying about "what is it made for," I was just making a wry observation because lately I feel like the actual function for me has been, buy something, return it, get refund, buy something else, return it, get refund, etc. so after all the waiting and packaging and paying etc. I'm still getting my money back and being made whole, but lately I'm just a bit frustrated because I am left without the usable items I needed, and I was just trying to express that. Maybe this was the wrong venue; for that I apologize for the time you took to respond. I appreciate it.
lady_madonna
Mentor1 year ago@rachesincer_0
When you file a Return Request and the seller does not refund you after they have received the item, you can go back to your Return Request and ask Ebay to step in to help you get your refund.