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Listing removed twice
Summary: zackrasu0 reported that their eBay listing for a Liposculpt device was removed twice and their account was initially suspended. eBay informed them that the item is considered a medical device requiring a prescription, which zackrasu0 disputes since they purchased it on Amazon and saw similar items listed on eBay. eburtonlab explained that eBay has strict policies about medical devices and suggested not relisting to avoid account issues. They also provided reasons why other similar listings might remain active, citing eBay's policies and the VeRO program. krazzykats advised against relisting, emphasizing adherence to eBay's rules.
I have had an ebay account for 10 years. Yesterday I posted a Liposculpt item that still works very well and it was taken down and my account was suspended. They told me that was as a precaution since I had never sold anything and they reinstated my account. So today I went in and put the listing back and it was taken down again. This time they are telling me that I can't sell medical devices that need a prescription. That is ridiculous. I literally bought this item on Amazon and I have even found it listed on ebay; you do not need a prescription for this item. I have tried to get to talk to a customer service representative over the phone like I did yesterday but now the automated chat keeps crashing and it tells me to "try later". It's been doing that all day. Any ideas on what I can do?
krazzykats
Mentor2 weeks agoDon’t list it again. eBay has already told you twice not to list it. It’s their platform, and it’s a medical device they don't want listed.
eburtonlab
Mentor2 weeks agoSome medical items need special authorization to list on eBay even if the item does not necessarily require a prescription. Some medical items cannot be sold at all.
https://www.ebay.com/help/policies/prohibited-restricted-items/medicine-medical-devices-healthcare-products-policy?id=4322
https://www.ebay.com/help/policies/prohibited-restricted-items/products-eligibility-requirements-policy?id=5271
If eBay removes a listing, do not relist; doing so could jeopardize your eBay account. Sell that item elsewhere rather than risk losing your eBay account.
zackrasu0
OP2 weeks agoOk and why is that same exact item on sale by other sellers on ebay?
eburtonlab
Mentor2 weeks agoHere is what eBay says:
"Why was my listing removed/hidden when similar listings are still active?
If your listing is removed or hidden by eBay, you may see similar listings still active on the site. This could be for several reasons:
There may be differences between the two listings that are not obvious
The other seller may be a rights owner or an authorized retailer of the item
A participant in the VeRO program may have asked us to remove your listing but hasn't requested the other listing's removal. These types of removals are only done at the request of the VeRO participant; they are not eBay's decision. Read more about the VeRO Program
Your listing was reported to us, but the other listing was not
If you think another listing isn't following our policies, please let us know and we'll investigate."
krazzykats
Mentor2 weeks agoI only saw two Liposculpt machines listed. I'm sure they will soon be removed too.