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Listing error after sale – need advice
I sold a perfume and accidentally listed it as “New†when it should have been “Open Box.†The box is not sealed, the photos show the box open and slightly bent, and the perfume was lightly tested.
I contacted the buyer twice to explain the error and ask if they still want it or prefer a refund, but I haven’t received a response yet. The item has not been shipped.
What’s the best way to handle this if the buyer doesn’t reply?
Thank you!
1 comment
mr_lincoln
Mentor8 months agoHi @buynowtoday
Ship it with a note inside explaining what you messaged them about and tell them if they would like to return it you will be more than happy to accept a return and will provide a pre-paid shipping label.
You can wait to see if they respond but if they still want the item but want a partial refund you can process that for them once the item ships. If you wind up shipping outside your Handling time window you risk getting a late shipping defect on your account, but one of those once in a while is not an account killer.