Listing doesn't allow me to continue due to contact info (that doesn't exist)

Question

The system says I have my contact information in the listing I want to list but I don't. It does not let me proceed. How do I handle this?

eastlaneave · Answer

@bodessem

The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.

Here are things to look for and edit to solve this:

1) Does your description mention "PayPal" if so, remove that.

2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?

If so, remove those.

3) A series of 7 or 10 numbers that looks like a phone number?

4) An @ sign in the description?

5) A misplaced period example fitbit.ly lets go.to the mall

6) The word PO Box, Street, Avenue, or other things that could be part of an address, like a City and State?

7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.

Here are the policies that apply

https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297

https://www.ebay.com/help/member-behavior-policies/policies/contact-information-sharing-policy?id=4373