Listing cancelled for violating selling outside of ebay policy.

Question

I created a new listing for a synth the way I always do and a few moments later I received an email stating that the listing had be flagged and removed by ebay AI for violating ebay policy against selling or buy outside of ebay. I did neither. I was told to revise the listing but not what to revise. The listing states that a policy has been violated and that the reason is hidden. How am I supposed to fix it? ebay automated help was useless in trying to fix the issue. Thanks for any help.

comics-scifi-collectibles · Answer

@bustereno

I understand how frustrating this. You have to be a bit of a detective and think like a bot to figure out what is causing the false flag.

The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing.

Here are things to look for and edit to solve this:

1) Does your description mention "PayPal" if so, remove that.

2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.

3) A series of 7 or 10 numbers that looks like a phone number?

4) An @ sign in the description?

5) A misplaced period example fitbit.ly lets go.to the mall

6) The word PO Box, Street, Avenue, or other things that could be part of an address?

7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.

If you can see your listing on this page you should be able to revise it>
https://www.ebay.com/sh/lst/active/contact-info

Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297

https://www.ebay.com/help/member-behavior-policies/policies/contact-information-sharing-policy?id=43...

If you can't figure it out from the above, can you copy and paste the description into this discussion so I can see it?