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Light not working on a Precious Moments House when the buyer tried it.
I had a person buy the Precious Moments Warming Hut for $10. Now he says the light doesn't work, but it worked when I packed it up, and he wants me to buy him another one. They cost $10, so that means that I actually lose money by doing that. Do I really have to do that?
3 comments
goldie51
OP2 years agoI don't think it is the bulb. I think it is the whole light apparatus and yes, it costs $10 to replace one of those.
disneyshopper
Mentor2 years agoIf you believe it is the whole apparatus, I think to cut your losses, you refund the buyer the amount that was paid (item price + shipping) and not require the return of the item. If you really want the item back, you will need to provide a return shipping label, which can be done if the buyer files a Returns Request for Item Not as Described.
disneyshopper
Mentor2 years agoThe light costs $10 ?
If the buyer files a Returns Request with the reason Not as Described, you will end up paying return shipping, so it's up to you. I would think the bulb would cost less than $10 if you just do a search on the internet for the bulb size/wattage and do a partial refund so the buyer can purchase the bulb locally.