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Leave negative feedback when a buyer does not pay
Hello I have a buyer that did not pay so I canceled the order and would like to leave negative feedback for non payment or communication? They asked for an invoice which I provided on August 20th and they did not pay or communicate they needed more time as of today August 26th. Can I leave feedback after canceling the order?
Thanks
Cindy
1 comment
eastlaneave
Mentor2 weeks ago@sarahkitty
Sellers cannot leave negative feedback for any reason. Only positive (green dot) feedback is available. Also, do not leave a "negative comment" along with the positive (green dot) feedback.
TIP: When you cancel the sale for non-payment, the buyer gets a "strike". This is a hidden thing, but with enough, the buyer will be removed from eBay
✓You can also block a specific buyer id that you had a bad experience with
https://www.ebay.com/bmgt/BuyerBlock
If you want to prevent people with non-payment strikes from buying from you, you can do so here.
Set your Buyer Requirements to –
- block "buyers" with x number of unpaid purchases and (2 in 12 months is the most restrictive)
- block "buyers" who live in a place you do not ship to.
- Apply the above settings to active and future listings
https://www.ebay.com/bmgt/buyerrequirements
-- Here is a help page where you can learn more: https://www.ebay.com/help/selling/leaving-feedback-buyers/leaving-feedback-buyers?id=4078