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Late delivery; return request rejected by seller & Case was Closed by eBay
1. I purchased an item on May16. Estimate delivery time was between May 20 - May 24. I trusted that my purchase date and estimate delivery date would ensure that I receive the bag on time. There are reasons behind wanting to receive it in time for Memorial Day long weekend. It arrived on May 28.
2. I created a case as "item not received" after the estimated target delivery date passed. eBay responded with "We just need to get the Item Not Received case closed down and open up a Return Request instead so you can get a label to return it. I'll do that for you now. You'll see one automatic emails come through; one to explain the Item Not Received case has been closed.
3. I didn't see any indication that the support agent created "Return Request", so I initiated a return request through eBay. The Seller rejected my request, then eBay closed my ticket.
Some quick research on the eBay community informs me of eBay's policy: Regardless of when the item has been shipped out, late delivery would be considered a valid SNAD claim. At one point shipping the item out during the stated handling time would have been a factor in determining the correct decision in a Return Request, but now we simply look at the delivery date. We are still able to protect a seller against a late shipping defect if the item was shipped out on time, but the buyer would be able to return the item for a full refund if it arrived later than the latest estimated delivery date.
AND:
"eBay considers the latest estimated delivery date to be part of the description.
If you've already started an Item Not Received refund request, close that and start a "Doesn't match description or photos" return request, then click Ask eBay to step in after 3 business days and the seller will have to pay for return shipping, or just refund no return needed."
Because 1) the seller rejected my return request and 2) a Case was closed by eBay, I'm not seeing any recourse on how to pursue the return/refund. I have no use for this item anymore, and feel stuck and unprotected as a buyer on eBay.
Can anyone help? Thanks in advance!
