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Late delivery but got refunded
How do I get the refund back if the product has been delivered just late
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Discussions in this board are limited to the original poster and Community Mentors
How do I get the refund back if the product has been delivered just late
wooden_flower
Mentor2 years ago@cardsmafia88
You need to contact the buyer and arrange repayment outside of eBay. You can use whatever method you and the buyer agree upon - you can send a PayPal invoice 9you need their email address) or they can send cash via Venmo or zelle (they need your email or cell #), or even a paper check.
When you contact the buyer, also offer to send a return label if they no longer want the item.
cardsmafia88
OP2 years agoThe buyer keeps telling me he hasn't received the item even though ebay shows it was delivered. I had to refund him because it didn't arrive on time and he was threatening to complain so I just canceled the item and sent him a refund even though the card was already out of my hands
wooden_flower
Mentor2 years ago@cardsmafia88
If it was a card in the standard envelope, you can file a claim for your loss. The envelope tracking is not door to door, so it is not 100% accurate. The 'delivered' scan actually comes from the last sorting center that the card passed through.
See the protections tab on this page -
https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope
cardsmafia88
OP2 years agoHow do I file a claim thru ebay everything I've tried and the link you sent just tells me info on what is protected but doesn't allow me to talk to someone directly
wooden_flower
Mentor2 years ago@cardsmafia88
In the tracking and protection section, click the tab ‘which protection is included’ to find the claim link. Click where it says shipping protection plan claim - that is the link - you don’t need to speak to anyone to submit the claim.