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LACK OF CUSTOMER REPRESENTATIVES (LIKE PEOPLE) IN EBAY.
WHAT HAPPENED TO REAL CUSTOMER SERVICE AT EBAY??? IT'S NOT LIKE WE THE SELLERS DO NOT PAY FOR IT. WITH THE HIGH FEES WHICH THEY CHARGE FOR ITEMS SOLD .... AND EVEN ITEMS NOT SOLD, THEY SHOULD AT LEAST HAVE AN EASY WAY TO MAKE CONTACT DIRECTLY VS. DEALING WITH AI FOR 20 MINUTES ONLY TO HAVE "AN AGENT" THAT NEVER REACHES OUT TO MAKE CONTACT WITH YOU. IS IT ME??? I THINK NOT ......
6 comments
eburtonlab
Mentor4 months ago@9112.brother
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
9112.brother
OP4 months agoThanks for the speedy response .... My question is pretty basic and that is ... at least according to eBay, as a seller we are entitled to add up to 40 photos per listing. I have always used 24. But, when I try to add a 25th, they say I have exceeded the limit. Yet directly above this "rejection" it states you can add up to 40 pictures?? How do you, if at all possible, add up to 40 pictures??
eburtonlab
Mentor4 months ago@9112.brother
You are most welcome.
A quick Google AI search turns this up:
"As of May 2026, eBay is in the process of rolling out a 40-photo limit per listing, but many sellers are currently still capped at 24 photos, causing inconsistency. While some, often through the app or specific listing tools, report seeing the 40-photo option, others are receiving errors when attempting to exceed 24."
9112.brother
OP4 months agoOK ... and I am sorry that I myself did not check on Google for that answer.... Thanks for taking the time to assist me here .... Joe
eburtonlab
Mentor4 months agoYou are very welcome -- there are lots of folks willing to answer questions about eBay here on the community pages.
9112.brother
OP4 months agoI have been selling in/on eBay for over 15 years and I have never bothered with this area. Now I know! Thanks again for taking your time to respond. It is greatly appreciated. Joe