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Labubu return case – False item not as described (Buyer abuse)
Hello,
I am a seller and recently had a buyer open a return case claiming the item I sold was “fake.â€
However, the item is 100% authentic – a genuine Labubu purchased in person from a vending machine in NYC.
I was very happy when I got it. it was a secret and I even posted it on social media last year with photos as proof. Now the buyer has falsely claimed the item is “fakeâ€.
I’m extremely disappointed with eBay’s return policy enforcement. A buyer abused the system by falsely claiming the item was fake, which forced me to cover round-trip shipping and issue a full refund despite providing a genuine product.
It’s frustrating and discouraging to be punished for something I didn’t do wrong. I’ve lost trust in the fairness of the seller protection process and will be reconsidering whether to continue selling on eBay.
mr_lincoln
Mentor1 year agoHi @shenghuaguan
Sorry this is happening to you ...
First lets start with your No returns accepted policy ... obviously it is useless when Selling on eBay. It is not a guarantee that things will not be returned although some Sellers think that it is. You will be better off Accepting returns.
Next, yes, eBay has quite a few return reasons that bypass the No returns accepted policy which you have found out the hard way. I offer 30 day Free returns but still get an occasional false claim by a customer when they return something.
Hopefully the Buyer will return the actual item to you and not send an empty box or something else back.
Seller protections | eBay