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Label glitch still not fixed ???
Going into 2 weeks with not being able to create and print out labels due to the "Something went wrong and we were not able to generate a label." error message. Everytime that I call support, they always tell me to wait 24-48 hrs & that my support ticket will be placed on priority. and here I am with nothing fixed... I don't want to give up on my account but i'm getting there.
2 comments
eastlaneave
Mentor3 weeks ago@culercollects
That sounds frustrating.
Are you shipping you items using a 3rd party shipper to get your orders shipped?
Here are some things to try,
A) Log out and back in.
Clear your cache
Use a different browser (example: Chrome, Edge, Firefox, Safari)
Browsers and clearing cache advice:
https://www.ebay.com/help/policies/technical-issues/technical-issues?id=4220
B) Try on the computer if you are using the App, or vice versa
C) Do you have a backup payment method or available funds to pay for your label?
D) Have you tried both bulk shipping and individual shipping?
I see you have already created a thread in the technical board
https://community.ebay.com/forum/report-ebay-technical-issues-57911/topic/something-went-wrong-and-we-were-not-able-to-generate-the-label-473849
✓ Please also report the issue using the ? in the lower right hand of the awaiting shipment. You can file a technical support report there.
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Try eBay's social media-based customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
You'll get a message to authenticate yourself, then wait for the reply
The team works 6am-6pm PST, Monday-Friday.
culercollects
OP3 weeks agoI tried all these steps and I've contacted all support from IG Support , Live Chat, & Phone calls.