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Klarna error about country I'm shopping in
I tried to check out using Klarna to take advantage of a coupon code. I get this -
"Unfortunately it looks like the country or region you're shopping in doesn't match your billing address so we can't complete your purchase"
I'm not using a VPN. I'm in the US, on the US ebay site, and the seller is in the US. My billing address in Ebay and Klarna is in the US. I tried my phone and 2 different computers in 2 different locations, so different networks. None worked.
I called Klarna and they couldn't figure it out. So I made a purchase based on being able to use the coupon but couldn't use it.
Has anyone else had this problem, and were you able to fix it?
4 comments
eburtonlab
Mentor4 months ago@helric1
Are you using a hotspot or a Starlink network? Those, like VPNs, can cause issues where geographic limits are involved.
Try completing your purchase using a mobile browser or the app when connected to a different WiFi.
helric1
OP4 months agoNo to both of those. I've tried my mobile browser and different Wifi networks.
I wasn't using the app initially. Ebay checkout brought me to the Klarna website to finish the checkout. The support guy at Klarna told me to get the app and Ebay would connect to it automatically instead of the website. I tried that and that information seems to be untrue. It still brought me to the website.
eburtonlab
Mentor4 months agoNormally I would suggest checking out as a guest, but I do not know if you can use Klarna as a guest.
Is the problem linked to a specific listing? Can you try purchasing from a different listing, or do you get the same error there as well?
To rule out an account issue, you might try checking out using a different eBay account if you have one or are willing to register one.
helric1
OP4 months agoThere isn't anything else I want to purchase at the moment. I negotiated with a seller to buy an item and used the available coupon to help with that. And I don't have another Ebay account and wouldn't be able to use it anyway because the offer is through my current account. I'm not going to bother a seller with this problem by using another brand new account. If I was a seller I would think something shady was going on there. So as of now, if I can't get this to work with the thing I'm trying to buy I just wont use Klarna in the future either. Which is too bad because the coupons are nice.