Locked
Discussions in this board are limited to the original poster and Community Mentors
Kind of a newb
Summary: maboh-60 ordered an item from a seller who initially stated that returns were not accepted, but they received an incorrect item. After contacting the seller, they agreed to accept the item back. maboh-60 shipped it back without waiting for a return label and is now unsure about getting reimbursed and whether they will receive the original item. They are seeking advice, as the seller is unresponsive, and they prefer not to leave negative reviews.
Good morning, I recently ordered something and on the sellers page it said returns not accepted but, I received a completely different item. I contacted the seller and he agreed to take it back. I had never returned anything before. The next day I shipped it back. I didn’t know about the return process and waiting for a label. Is it possible to get reimbursed? I also have been keeping the seller updated step by step, including pictures. I want my original item but I can’t get him to respond to tell me if he still has it or if he’s going to ship it? I don’t believe bad reviews work and I don’t like doing it. Apologies for the lengthy post but any in all advice is welcome, thank you.
krazzykats
Mentor1 month agoTo open a return request, go to your purchase history, select the item, and under More Actions choose “I want to return it.” You’ll get a shipping label, but you’ll need to enter the tracking number from the package you sent back.
If this fails, you may have to file for a chargeback from your funding source.