Just purchased an item need help

Question

I just purchased some men's cologne and I click on view the order from the email that was sent to me and it states there is a error retrieving my order. Should I be concerned I cannot click on it but I have the order details in an email or do I start a return

disneyshopper · Answer

Is it possible you made this purchase as a guest?

Purchases made as a guest are separate from purchases made as a registered member (that is why it is not in your Purchase history). You will need to sign in using the email address you used as a guest along with the PASSCODE that ebay sent you. Then you should be able to file a Returns Request.