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    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    Just ordered something and ebay sent me an email
                     
             

    I just ordered this item for about $250 and less than an hour later i got an email with the following text

     

    ”We wanted to let you know that an item you ordered is no longer on eBay because of an issue with the seller's account.

    It's possible your order shipped before the listing was removed so it may still arrive, but if you do have any problems you're covered by eBay's Money Back Guarantee and can request a refund.”

     

    what should i do?

    should i be worried?

    wow55wow.ds0
    wow55wow.ds0
    72View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    3 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    inceptions

    inceptions

    Mentor2 years ago
    27552View listings

    Hi @wow55wow.ds0 

     

    Did you have a question about this?

                                           
    wow55wow.ds0

    wow55wow.ds0

    OP2 years ago
    72View listings

    Yes i was wondering if i should be worried about my order or if i should follow up with customer service?

     

    since it looks like the sellers listings where removed

                                           
    inceptions

    inceptions

    Mentor2 years ago
    27552View listings

    Hi @wow55wow.ds0 

     

    Customer service won't know if the seller has shipped or if he did, if what you receive is what you ordered so it won't do any good to contact them. Here's what to do...

     

    If you don't receive your item by the estimated delivery date shown in your Purchase History...

     

    When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.

     

    If what you receive is not as described...

     

    You have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.

                                           
                                                                                     
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