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I've been robbed by a seller
I received this message from joyrushsmart
Dear Buyer,Please accept our apologies for the confusion regarding your tracking number. We mistakenly uploaded the incorrect information to your order.As a result, your tracking may show as "delivered" within the next 6 hours—please ignore this notification. Rest assured that your package is still on its way to your correct address and is scheduled for delivery on the 27th-28th of this month.Unfortunately, we cannot deliver it any sooner due to a logistical issue at the shipping hub. If you are happy to wait, we would like to offer you a $5 refund as compensation for the delay. We kindly ask that you do not open a formal case, as we are committed to resolving this with you directly.However, if you would prefer not to wait and would like a full refund now, please let us know.Kind Regards,
I waited and never received anything, reported to ebay and they closed my case saying the seller provided tracking information showing the item as delivered. What can I do now? I've been robbed of $145
eburtonlab
Mentor3 months ago@aasuzyq
First, contact the shipping service used to determine if the tracking number corresponds to a delivery to your address. If the name and address on the package is not yours, you may be the victim of "false tracking".
One option to deal with "false tracking" is contacting eBay via social media, specifically via Instagram. If you can get documentation from the shipping service that the tracking number is not associated with your name and address, you may be able to contact eBay via Instagram direct message, mention false tracking, and get a chance to submit your documentation.
If you cannot get documentation or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
If you have missed your chance to get help from eBay, you may still have recourse through your payment method, but be sure to treat it as a "false tracking" fraud case, not a standard "item not received"/"missing package" case, which would likely be found in favor of the seller that has tracking showing delivery.
In the future, stick to experienced sellers with a long history and avoid new or unproven sellers, or sellers that show warning signs of being a potential scammer: drastic changes in selling behavior or offering deals that are "too good to be true".