Ive been charged for item that never arrived

Question

I’ve been charged for an item that never arrived and the seller is ignoring my update / refund requests

lady_madonna · Answer

Nobody "charges" you. You paid for your order when you purchased it.

if the item has not arrived, you are covered by the Ebay Money Back Guarantee:

What is the estimated date of delivery as shown in the order details in your purchase history? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select “More actions” beside your item and then “I didn't receive it.”
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select “Ask eBay to step in.”

eburtonlab · Answer

@stefl-7903

You can file an "item not received" case with eBay starting the day after the last estimated delivery date for up to thirty days. The seller will have three business days to provide tracking that shows delivery or to refund you. If the seller does not cooperate, at that point you should be able to ask eBay to step in or refund you.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7