Items that I never recieve

Question

I have found that sometimes I ordered items that I never recoeved and the sellers say, why don't I start a case? But I have no idea what that means. I just let go and never buy from that particular seller anymore.

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.

dryophelia · Answer

@ridd_dogg How/why would any one go into an online transaction without knowing how they are protected (or not). Here is the eBay help page about the eBay Money Back Guarantee .