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ITEMS RECEIVED NOT AS LISTED. MUST PAY FOR RETURN? REALLY?
Summary: verena.ragazza expressed frustration about receiving fake razor blades instead of the advertised brand name on eBay and questioned why they should pay return shipping for a misleading sale. wooden_flower advised using eBay's return process under the 'not as described' reason, indicating the seller should cover return shipping and suggesting steps if the seller fails to respond or provide a return label.
On eBay since 2002. First time addressing this.
I bought some razor blades. Four packs, $34. Expected to receive the specific name brand product listed, pictured, and described. Received look-alikes, copies, ersatz should-work-just-the-same, knock-offs. If I'd seen these in a store, I'D HAVE NEVER, EVER, PURCHASED THEM.
Shipping was free. Seller states buyer pays returns. Return shipping $10 - $15. Near third to half of purchase. Still, not the point . . .
THE SELLER LIED TO ME. Why do I have to pay for his dishonesty? Is there any recourse? Thanks for info.
wooden_flower
Mentor1 month ago@verena.ragazza
When an item is not as described, the seller pays the return shipping.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. In the comments enter not the brand advertised.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.