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Items not received (Money lost $2054.53 for 3 purchases)
I am a buyer from Singapore. I have lost money for 3 purchases which were made in July, 2023. I tried to reach out to ebay for refund, but not refunding back. So I end up loosing $2054.53 for not receiving items at all.
I have no where to ask help, so just posting here.
06-10267-24831 -> $678.65
23-10244-07447 -> $738.44
18-10290-58255 -> $637.44
When I made payment for those purchases, I paid in advanced to ebay for GST that supposed to be paid to Singapore government by ebay. Ebay customer support is saying that GST taken in advanced from buyer is to be refund to buyer only at a later stage when buyer is submitting Singapore import tax receipt.
Ebay customer support is just only telling me to arrange to pay import tax to Singapore government by myself. So I went to SingPost and pay import tax by myself. But SingPost is saying those items are not longer held by SingPost and send back to sender (to US).
If that is the case that I needed to go down to SingPost and pay import tax myself. Ebay should notify me on time if Ebay cannot take care of paying import tax to Singapore government. I was not notified by ebay on time, I was given SingPost tracking number only after I open ticket to Ebay.
I lost money $2054.53 (combination of item costs, shipping fees, advanced GST taken by ebay), over a month of time, and effort. Ebay system is too bad and customer support is very irresponsible support. No protection for buyer at all.
disneyshopper
Mentor2 years agoPlease post the 12 digit Item Number for each purchase, and not the Order number. We can only search by the Item Number. I want to see if those items shipped using ebay's International Shipping, or if the seller shipped directly to you themselves. That will determine how we respond.