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Items not received as described Not a good category for a seller who catches typo in item description & sends money back same day to make the situation less painful.
Summary: patha8975 is concerned about the classification of an issue they encountered, where a mistake in product description was caught early, and immediate corrective action was taken, including refunding the customer. They question whether this situation should be categorized as an 'items not received as described' issue, given that the error did not proceed to shipping wrong products. patha8975 seeks advice on whether their handling of the situation was appropriate or if further actions are needed.
I feel that this situation shouldn't be in that category b/c mistake was caught on front end? any thoughts or other was to list my mistake. Surely not putting a label on wrong product, boxing wrong product, weighing wrong product, shipping wrong & then tracking wrong product not to mention the buyer receiving the wrong product. I was able to catch it & keep the damage to only describing the wrong product & selling the wrong product. Is my thinking right? Is there something else i need to do now? Thnks for your time
eastlaneave
Mentor1 month ago@patha8975
Can you tell me if you are the buyer or the seller in this transaction?
Did you ship a wrong item or did you cancel an order before shipping?
I need more details.