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Items not received
What to do if media mail qas selected and item not received. Post office says its in transit. Do I refund customer or what to do . How do u get your package back if refunding.
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comics-scifi-collectibles
Mentor1 year ago@warnerc63128 Media Mail does not have insurance unless you pay extra for it. There is no way to get the package back unless it's finally delivered and then you have to send the buyer a shipping label.
Has the buyer filed a refund request?
Go to USPS website and review the detail tracking info.
On this tracking screen there is a place to file for email updates as there is movement on the tracking. Sign up for that so you get informed right away when something gets entered to the tracking.
zFile a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry
Contact your buyer. Keep all contact inside the INR filed, or eBay messages if a case has not been filed yet, so everything is recorded on the claim. Let your buyer know you are working with USPS to get their package delivered. Apologize for the delay. And let them know you filed a trace which takes between 48-72 hours for USPS to respond. As you get any information you will update the buyer right away. Assure your buyer that you are working this problem and will continue to do so until a proper resolution.
If there is movement on the tracking within the last 7 days, Ebay will keep the INR open. Do not voluntarily issue the refund yet. It is highly likely the package is going to get delivered, it is just late. Annoying for the buyer for sure. Just stay in touch with them and assure them you are working on a resolution.
If they say they don't want to wait then be sure to issue a refund before by the deadline eBay gives or you will get a defect and will not get your sellers fees back.