items never recieved and not showing as ever ordered

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ordered two items through Ebay. received email confirmation. items never arrived. checking status of items, received error message that i made no purchases.

rayea67

0 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@rayea67

If you ordered as a guest, you cannot use an Ebay account to check on the orders/purchases.

You can file a Refund Request if the latest estimated date of delivery has passed according to the Order Details in your Order Confirmation email you received.

Sign out of your Ebay account and do the following:

Find your order confirmation email. The subject line starts with "Order Confirmed".
Select View order details in the body of the email.
Select Contact seller.
Select I haven't received my item yet.
Choose No, I want to contact the seller.
Fill in the details and then hit Submit.

If the seller does not respond, do the following:

From your order confirmation email, go to View order details, then select Resolutions
From the email you received when you opened the request, go to See request details

From the request details, simply select Ask eBay to step in and help.