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Items delivered to an incorrect address, but it's the one eBay provided!
A buyer has opened an "item not received" case since the item he purchased was delivered to an incorrect address. However, the address is the one that eBay provided me on the buyer's account when I shipped the item. Since I can't talk to a live person on eBay, what recourse do I have?
2 comments
disneyshopper
MentorJul 15, 2026 at 2:02 PMBuyers are required to keep their SHIP TO address up to date. You have seller protection if you sent to the ship to address attached to the payment. You just need to upload the tracking number into the case if the buyer files one.
literati819
OPJul 15, 2026 at 2:06 PMThank you for your help.