Item won DOA

Question

I won an auction for a used item in working condition, but upon arrival, it does not work. (DOA) I only paid .99 for the item, but with shipping, I paid. $13.85. That would be fine if it worked. The description stated:

is fully operational and functions as intended.

When contacting the seller, he could not help me to contact eBay about their shipping charge.

comics-scifi-collectibles · Answer

@wind21dp . The seller is who owes you a refund. They must refund you 100% including the shipping. The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request. Here's what you need to do: Open a return with the reason doesn't match description or photos. Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st= 4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.