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item wasn't delivered, but eBay has sided with the seller.
Is the a way to speak to a real person at eBay or is it all just automated?
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Discussions in this board are limited to the original poster and Community Mentors
Is the a way to speak to a real person at eBay or is it all just automated?
jasons4177
OP6 months agoI used to the chat to request to speak to a real person. They called me back on my phone. I was very frustrated at first, but eBay came through.
eastlaneave
Mentor6 months ago@jasons4177
I am glad to hear that!
You can also report the seller here. It helps make sure the record is clear on this seller.
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
jasons4177
OP6 months agoThank you eastlaneave!
eastlaneave
Mentor7 months ago@jasons4177
If you can tell me more, i can provide better advice.
Did the seller upload a tracking number on your order?
Does that tracking number show delivered, but you didn't get anything?
jasons4177
OP6 months agoI finally got eBay to call me back and the case was reversed in my favor. It was clearly an error. This was the delivery proof that the original decision was based on. I ordered two 27 gallon storage bins.