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Item wasn’t delivered, eBay unresponsive
I purchased an item. All of my personal information hasn’t changed in years. Item ships, tracking says it was delivered but it wasn’t. I can’t see the confirmation photo because the postal code it was shipped to was apparently not mine. Tracking shows it went to my city, but I’ve entered all the zip codes for my city and the photo still won’t show up. I wrote to the seller and made a claim on eBay. I went back to see the original listing which would otherwise say “SOLD†but a big red banner says the listing was removed for a policy violation. And now the seller is listed as “Away†until next month. I can’t reach anyone at eBay to tell me what the violation was. Very recent feedback has started to say that this seller is s scammer after previous positive response. Seems like the seller has been hacked and someone nefarious took over and started messing up the account. But I still have this “waiting period.†In the meantime I’m without the fund and can’t buy a new replacement items until those funds are refunded. Is my only option to wait?
eburtonlab
Mentor10 months ago@bigpapasean
If the buyer actually receives something, the buyer can file a "not as described" return within thirty days for a full refund. In fact, any buyer on eBay can file a "not as described" return, provided the buyer is willing and able to return exactly what was received.
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.