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item was supposed to arrive in march, seller has been ignoring my messages for months
I ordered an item February this year and the seller told me it would be at most a 3 month wait from the time of shipment (2/14/23, so the latest it would arrive would be 5/14/23). After 3 months, I messaged the seller on 5/31/23 asking about it and what could be done. They ignored me, so I messaged them again, which was ignored AGAIN. According to eBay's automated customer service, since it's 90 past the expected delivery date (3/10/23, two months earlier than the seller said my item would arrive at latest, meaning that I would have missed the return window anyway since I took them at their word that it would be at most 3 months) I can no longer open a case and request a refund. Is there anything I can do to get my money back? This is not the first time eBay customer service has failed me so I'm hesitant to contact an agent.
lady_madonna
Mentor3 years ago@rikk-mats
Ebay Customer Service has not "failed" you. It is too late to file a Refund Request if the estimated date of delivery according to Ebay was 3/10/23. You had 30 days from the estimated date of delivery to file a Refund Request.
You can file a dispute through Paypal or contact your credit card company.
Good luck.