Item was returned because buyer had wrong address in ebay

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I sold an item. The buyer had an old address in system. The item was returned (received today 5/31/2025). The buyer still wants the item and said he would pay for postage. How can he pay for a new label so I can ship?

grumbiere58

1079 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@grumbiere58

In order to keep your Ebay seller protection, this should be done through Ebay.

Cancel the transaction, specifying "problem with buyer's address". Then relist the item so that the buyer can repurchase the item using the corrected address at the time of payment.