item was not delivered but tracking states that it was and the buyer wants a refund.

Question

I sent an item out using ebay standard envelope, tracking states that the item was delivered. However, the buyer states that it was not delivered to him. They are requesting a refund, what do I have to do to ensure I get my money? Thank you.

comics-scifi-collectibles · Answer

@mgjr14 If the buyer has filed a refund request then you need to refund them.

I recommend taking a look at this post by a fellow mentor that has some great info on shipping with the eBay standard envelope. Sometimes the reason for the missed scans is due to a sellers packaging and sometimes it's lack of automated scan equipment.

https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M598479

mr_lincoln · Answer

Hi @mgjr14

Here is a link to the eBay Standard Envelope Help Page: eBay standard envelope | eBay

There is no door to door tracking with this feature so the Buyer may or may not be telling the truth. Filing a claim is explained on the Help Page.