Item was never shipped and seller rejected cancellation request.

Question

I've waited over a week and the item was never shipped by the seller , so I requested cancellation. The seller waited the 3 days and then rejected it. At this point it's been to long and I no longer need the item because I had to buy it elsewhere. Ebay is not giving the option for them to intervene , just giving the run around with chat bots. I honestly at this point just want a refund so I can delete eBay.

disneyshopper · Answer

This is what you should have done:

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.