Item tracking shows it was delivered, buyer claims it has not been received

Question

Shipped item to buyer, tracking showed it was delivered 1/24. Buyer opened a case saying the havenâ€™t received it yet.

fashionsandbeauty4u · Accepted Answer

@wmheinz

When this happens, I start by sending the Buyer the tracking number showing delivery. I also describe the package.

As long as you shipped to the exact address in Order Details, you should be good. Ask the Buyer to open an Item Not Received refund request on eBay. Then it is critical that you enter the tracking number into that request. That response needs to be done within three business days.

Then give it some time and eBay should close the case in your favor.

wmheinz · Answer

Thx. Iâ€™ve sold probably 1000 items on eBay since it began - this is first for me.