Locked
Discussions in this board are limited to the original poster and Community Mentors
Item stuck in U.S. Customs
Summary: huanais_0 seeks advice on dealing with an undelivered international order. They purchased a lens on eBay, and the package has been stuck in U.S. Customs since July 26. The delivery date was changed multiple times, and eventually, eBay stopped providing one. They are unable to open an 'Item Not Received' case due to the lapse of a 30-day period, despite the package's significant delay. They are seeking ways to address this with eBay and clarification regarding the 30-day deadline calculation.
Hi, I’m looking for advice on an undelivered international order.
I purchased a lens on eBay, and the package has been stuck in U.S. Customs since July 26. I have never received the item.
The estimated delivery date was repeatedly changed by eBay:
July 24
August 3
August 14
After August 14, eBay stopped showing an estimated delivery date altogether.
I am now trying to open an Item Not Received case, but eBay says that the 30-day period has passed. Since the item is significantly overdue and I still have not received it, I would like to request a refund. The eBay Assistant also won’t connect me with an agent because there is no existing case on my account.
Does anyone know if there is any way to have this situation reviewed by eBay, given that the estimated delivery date was repeatedly changed and the package is still stuck in Customs?
I would also appreciate clarification on which estimated delivery date eBay uses to calculate the 30-day deadline in a situation like this.
Thank you.
comics-scifi-collectibles
Mentor3 weeks ago@huanais_0 You can try talking to customer service>
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
Since you waited too long to file a not received refund request case you will most likely need to file a chargeback with your payment method for an item that is not received. eBay can no longer assist you once you contact your payment method and their decision will be final so save this for LAST.