I sold an item and have never had anything happen like this. Clearly someone ripped open the mailer and stole the contents, and then the mailer was shipped back to me and labeled damaged by USPS. I let the buyer know and cannot find out how to contact eBay. Buyer requested a full refund, and I am seeking advice. Who is liable here? Do I need to accept the refund or does the buyer need to contact eBay and start a dispute?

Item Stolen while in Transit - What to Do as the Seller? | Ask a Mentor

Item Stolen while in Transit - What to Do as the Seller? | Ask a Mentor | eBay Community