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Item still in transit to buyer- buyer left negative feedback
Hello, I sold a pair of boots on ebay and shipped them first class usps with tracking. The boots didn't arrive yet but are still in transit. The buyer left negative feedback because they had not arrived by the date USPS initally stated. She is requesting a refund. I told her I would refund if she sends them back. It appears on the feedback tab that I can only enter positive feedback for her? What are my options?
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