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Item shows it can't be shipped to Italy even though there are no country restrictions - how to fix?

I have an item listed under "other trading card merchandise" which someone in Italy wants to purchase, but he tells me the item shows on his end that it can't be shipped to Italy. I'm not seeing anything in the USPS list of restrictions/prohibitions on mailings to Italy that would cover this item (a group of sketches). I have no country restrictions on my sales and haven't run into this issue before - does anyone have ideas what's wrong and how I can fix things to sell to this person? Thx in advance!

captaincompany

1330 View listings

Posted 11 months ago·Last reply 11 months ago

5 comments

disneyshopper

Mentor11 months ago

8643 View listings

Is this the listing?

1980 Mars Attacks Portfolio of Roughs- Wally Wood- 36 Prints- Ltd Ed 1200

I clicked the shipping SEE DETAILS, and Italy is listed as a ship to country.

eBay International Shipping

(Prepay duties and fees)

Estimated between Fri, Sep 12 and Tue, Sep 23

Shipping: US $24.43

Duties and fees: US $0.00

Estimate, final at checkout

eBay International Shipping

(Defer duties and fees)

Estimated between Tue, Sep 23 and Wed, Oct 8

Shipping: US $26.12

Authorities may apply duties, fees, and taxes upon delivery

captaincompany

OP11 months ago

1330 View listings

Yes, that's the one.

disneyshopper

Mentor11 months ago

8643 View listings

The item DOES ship to Italy. I posted the shipping details. Not sure why your buyer can't make the purchase.

captaincompany

OP11 months ago

1330 View listings

Thanks; they're not sure either, and have never run into this issue before.

captaincompany

OP11 months ago

1330 View listings

He sent me a screenshot of the notice he got, which said "This item cannot be shipped to Italy. Don't give up and find similar items from other sellers." But when I sent him an offer for the item, the system allowed him to accept the offer and pay for it, so (apparently) problem solved.