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Item shows delivered customer said not received
I have a customer of that shows on my tracking that the item was delivered but he opened a dispute saying he did not receive it. I sent him updated tracking information and screenshots through a message that shows it was delivered. Also told him to check with his local postmaster because they can check with the carrier on GPS where the item was delivered. Do I need to do anything through eBay so they will release my funds? Thank you
1 comment
wooden_flower
Mentor2 years agoYes, you need to enter the tracking # into the dispute. Click on view case and you’ll see a link to add tracking.