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item shipped using UPS ,, buyer says item damaged ... what to do?
what to do if UPS damages item ? Who contacts UPS?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
what to do if UPS damages item ? Who contacts UPS?
wooden_flower
Mentor1 year ago@timax901
You refund the buyer then file a claim with ups.
See the ups section here - click on the link for the claim portal.
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=2&query=Shipping%20insurance&intent=insur&lucenceai=lucenceai&docId=HELP1339