Locked
Discussions in this board are limited to the original poster and Community Mentors
Item Shipped Using eBay's International Shipping Hub Delivered to the Wrong Address
An international buyer's package was delivered yesterday to an address about 1,400km from where they live. I've confirmed that the buyer provided the correct address, the correct address was on the shipping label when I shipped it, and the correct address is present for the purchase record.
I suggested that the buyer initiate an 'item not received' request, however the only options I currently have are to either provide the tracking # (which they already have), issue a refund, or message the buyer. I believe this is an issue either with eBay international shipping or the carrier in the buyer's country. In order for eBay to step in to help resolve the issues it looks like I need to wait 3 days.
Any advice on the best way to help resolve this issue sooner and to have eBay investigate the issue?
