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Item Sent To Wrong Address
I have made a claim with Ebay and it was closed, I have physical proof the item was sent to the wrong address yet they just decide to close the case and not help. What can be done? How can I speak to someone?
1 comment
eastlaneave
Mentor7 months ago@venecia786
I'm sorry that happened.
1) It sounds like you already have proof from the the shipping company that your name and address weren't on the package. Please see if you can get anything in writing. Also ask for the package weight.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.