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Item Sent to old address
I just had a buyer open a claim that they have not received the item they bought. Thing is that I did mail it and it was delivered and when I told the buyer, he/she said that was the old address so I guess they never updated their address. What do I do, it's not my fault they didn't update their address.
1 comment
fashionsandbeauty4u
Mentor2 years agoHello ibuy24
Buyers can double check their address at checkout and can change their address with the post office. If the item shows delivered to the address on file with eBay, you are covered under eBay Seller Protections.
This Buyer can open an Item Not Received case. If they do, you need to enter the tracking into the case for eBay to rule in your favor and close the case.