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Item sent back by customs
I have made a purchase on july 12th 2023 that was held by brazilian customs until november, when they just sent back to the United States. At that time, ebay return window was already closed. Now, I have contacted the seller because USPS tracking shows it has been delivered back, but the seller says he didn't receive it and problably it is in a eBay warehouse. As return window is already closed, ebay leaves me no contact option other then the useless automated chat.
Any ideas on how can I contact ebay?
2 comments
comics-scifi-collectibles
Mentor2 years ago@bitsmuller You should have filed a not received refund request within 30 days of the last estimated date of delivery. I am not sure what your options are going to be now so long after the last estimated delivery date .
EDIT TO ADD... I see that your profile says you are located in the US. If you shipped the item to a US location then the sellers job is done once it reaches the US address.
Since you are in another country I recommend contacting customer service on social media.
Contact customer service by sending a PRIVATE message on social media.
https://twitter.com/askebay
https://www.facebook.com/eBay/
bitsmuller
OP2 years ago@comics-scifi-collectiblesthanks for the reply.
I have been in the US a few times and bought some stuff when I was there, but for this item I bought to be shipped to my brazilian address, where I live. In the past I have bought some other stuff from here and had no issue, regularly you only have to pay importing taxes, but in this case customs didn't give me the option.
I'll try to reach them on facebook, thank you! regards