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Item says shipped but picked up locally
eBay thinks item shipped but it was picked up locally how do I indicate buyer has item now
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eBay thinks item shipped but it was picked up locally how do I indicate buyer has item now
lisa5768
Mentor1 year ago@writ_57
Did the buyer choose local pick up when they purchased? If not and chose to have it shipped and then picked it up there is no way for you to change the shipping after purchase.
Since you used a different delivery method than the one the buyer selected when they purchased all you can do is mark it as shipped on the order. The option is in the drop down menu for the item on your orders page.
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
If this should happen again the way to handle it is to cancel the sale using problem with buyer's address and relist the item with the correct shipping method for them to repurchase. With local pick up the buyer receives a QR code and a digit code that the seller enters into the eBay APP as proof of delivery.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/local-pickup?id=4181&st=3&...
Since you do not have proof of delivery your funds will be released, if the buyer does not make a return or refund claim, after the full hold time.