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Item returned to seller by the post office because buyer moved and didn’t update their address.
So the buyer purchased some shoes and didn’t realize that she never updated her address on her eBay account until after the shoes were delivered to her old address and the people who live at her new address gave them back to the mailman so there were returned back to me. I have been in contact with the buyer and she offered to pay to ship them to her new address but there is no option anywhere to do that. I asked her to open a claim through eBay but it doesn’t seem like she wants to bother with and now is asking for her money back and unfortunately I don’t see where I can even do that?
What can I do or how do I contact eBay myself for assistance?
I thought about just paying for the shipping myself and sending them to her new address, but then I won’t make money and basically giving them away.
